Shipping policy

 

Shipping

Once you have selected your preferred shipping option and submitted your order the cost will be automatically calculated and will appear on the shopping page. This occurs before the request for payment and is affected by factors such as the weight and size of your order, as well as your location and chosen shipping method. Postage costs are determined by Australia Post's Postage Assessment Calculator. 

Falls Festival is not responsible for any duties or taxes incurred when shipping internationally.

How long will it take to receive my order?

Goods will be dispatched within 5 business day of an order being received. The time your order takes to reach you depends upon the shipping method you select.

WITHIN AUSTRALIA
Standard Mail Delivery (AusPost) Registered 1-6 working days
Express Post (AusPost) Registered next working day (within network)

 

Returns and Refunds

We do not accept any returns and we will not process any refunds unless the item is damaged or faulty.  

 

Damages and issues 
Please inspect your order upon reception and contact us immediately at: hello@beerbbqfest.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.